Privacy Policy Kilau4D – Malaysia Player Data Protection

Kilau4D ("we", "our platform") is an online casino entertainment platform operating exclusively for users in Malaysia. We regard the protection of your privacy and the security of your personal information as a non-negotiable obligation.

This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in personal data handling. We are committed to ensuring that every piece of data you provide to Kilau4D is managed with integrity, transparency, and full accountability.

This policy covers all information you provide when registering, using our services, contacting customer support, participating in promotions, or interacting with any part of the Kilau4D platform.

Kilau4D collects two main categories of information:

A. Information You Provide Directly

B. Automatically Collected Information

• IP address and general location data (state within Malaysia)
• Your web browser type and device operating system
• Usage log information — pages visited, session duration
• Gaming data — game types played, total bets placed, wins/losses
• Cookie data and similar tracking technologies (see Section 6)

Kilau4D uses the data collected solely for the following purposes:

• Account management — Registering, verifying and maintaining your Kilau4D account.
• Transaction processing — Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and withdrawals to your Malaysian bank account in RM.
• Identity verification — Comply with anti-money laundering (AML) legal requirements and verify that you are 18 years of age or older.
• Service offerings — Granting you access to slots, live baccarat, blackjack, roulette, Malaysia Super League and EPL Sports Betting, and all other services.
• Service communications — Send important notifications about your account, transactions, promotions you have claimed, and platform updates.
• Platform security — Detecting and preventing fraud, money laundering and platform abuse.
• Improvements — Analysing usage patterns (in aggregated, non-identifiable form) to improve your gaming experience at Kilau4D.
• Legal compliance — Fulfil our legal obligations under Malaysian law, including PDPA 2010.

Kilau4D does not sell, rent or trade your personal information with any party. However, in the following limited circumstances, we may share certain information:

• Technical service providers — Licensed game providers (Pragmatic Play, PG Soft, and others) receive only the minimum game data required to operate their games. They are bound by strict confidentiality agreements.
• Payment gateway — Malaysian payment providers (DuitNow, TNG eWallet, GrabPay, FPX) receive only the transaction information required solely to process your payments in MYR.
• Legal authorities — Only when directed by a Malaysian court or lawful authority may we be required to disclose certain information in accordance with the law.
• Analytics providers — Aggregated and anonymised data is used for platform analytics. No individual information is shared.

All third parties dealing with Kilau4D are bound by data processing agreements that require them to use your data only for specified purposes and to protect it to a standard equal to or higher than this policy.

Kilau4D employs multiple layers of security to protect your personal data:

• 256-bit SSL/TLS Encryption for all communications between your device and our servers.
• Encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available and recommended for all accounts.
• Role-based access control — only staff who require access to carry out specific tasks are permitted to access the relevant data.
• 24/7 Monitoring — an active threat detection system running around the clock to identify suspicious activity.
• Regular security audits by independent parties to identify and address any vulnerabilities.
• Passwords stored in hashed form using modern cryptographic algorithms — Kilau4D staff cannot view your password.

While we take all reasonable precautions, no online system can guarantee 100% absolute security. You are also responsible for keeping your Kilau4D account password and login details safe.

Kilau4D uses cookies and similar technologies to enhance your experience. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. However, disabling essential cookies (session & security) may affect the functionality of certain parts of the Kilau4D platform, including your ability to log in and transact securely.

Kilau4D retains your personal data only for as long as necessary for the stated purpose, or as required under Malaysian law:

• Active account data — Retained for as long as your Kilau4D account remains active.
• Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial reporting and anti-money laundering.
• Identity verification records — Retained for 5 years after account closure in accordance with AML requirements.
• Communication logs (customer support) — Retained for 2 years for service and improvement purposes.
• Analytics cookie data — Automatically deleted after 90 days.
• Closed account data — Personal information is deleted within 90 days of account closure, except for data that must be retained under applicable law.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

Under Malaysia's PDPA 2010 and Kilau4D's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact us at support@kilau4d.fun by clearly stating your request. We may need to verify your identity before processing it.

Kilau4D does not permit registration or use of the platform by individuals under the age of 18. We do not knowingly collect any personal information from minors.

Should we discover that personal information belonging to a minor has been collected without our knowledge, we will take immediate steps to:

• Closes the account immediately.
• Deleting all related data from our systems.
• Refunding any deposits made, where applicable.

Kilau4D may update this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or our services. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications via email or SMS to all registered members.
• Displaying a prominent notice on the Kilau4D platform when members log in.

We encourage you to review this Privacy Policy periodically. Your continued use of the Kilau4D platform after any changes take effect constitutes your acceptance of the updated policy.

If you disagree with any changes, you have the right to close your account and request data deletion before the new terms take effect.

For any questions, concerns or requests regarding this Privacy Policy or how Kilau4D handles your personal data, please contact:

• Email: support@kilau4d.fun
• Email subject: "Data Privacy Inquiry – [Your Username]"
• Live Chat: Available 24/7 on the Kilau4D platform
• Target Response Time: 3 business days for data privacy inquiries

We are committed to resolving every enquiry transparently, professionally, and within the stipulated timeframe. If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPD).