Terms & Conditions Kilau4D – Malaysia Platform Terms of Use

To register for and use the Kilau4D platform, you must meet all of the following eligibility requirements:

• Aged 18 years old and above at the time of registration.
• Be a resident of Malaysia or hold a valid, active Malaysian phone number.
• Not listed as a person banned from gambling activities by any relevant authority.
• Never had a Kilau4D account closed or suspended for a previous terms violation.

Registration requires you to provide information that is accurate, complete, and up to date. Kilau4D reserves the right to verify your identity at any time and request supporting documents where deemed necessary. Failure to provide accurate information may result in account closure and forfeiture of winnings.

Each member is solely responsible for their own account. This includes:

• Keep your password confidential and do not share your login credentials with anyone.
• Ensuring your account is not accessed by any third party, including family members.
• Report to Kilau4D immediately if you suspect your account has been accessed without authorisation.
• Update personal details such as your phone number and email address whenever changes occur.

Kilau4D not liable for any losses arising from unauthorised access to your account if you have shared your login credentials or failed to take reasonable security precautions. Two-factor authentication (2FA) is recommended and available to all members.

Kilau4d reserves the right to temporarily suspend or close an account for identity verification purposes or to investigate suspicious activity, without prior notice.

Kilau4D accepts deposits via the following Malaysian payment methods only:

• DuitNow — Instant transfer via the DuitNow system
• Touch 'n Go eWallet — TNG digital wallet
• GrabPay — Grab digital wallet
• Boost — Boost digital wallet
• ShopeePay — Shopee digital wallet
• FPX — Online banking (Maybank2u, CIMB Clicks, and other Malaysian banks)

The minimum deposit amount is RM20. Kilau4D does not charge any processing fees for deposits; however, your payment provider may impose their own charges. All deposits must originate from an account or wallet registered in your own name — deposits from third parties are not accepted.

Members may submit a withdrawal request at any time, subject to the following conditions:

• The minimum withdrawal amount is RM50.
• Accounts must have completed full identity verification before the first withdrawal can be processed.
• Funds will be transferred to the same Malaysian bank account or digital wallet used for the original deposit.
• Any active bonus that has not yet met the rollover requirements will be forfeited if a withdrawal is requested before the rollover is completed.

The withdrawal processing time for regular members is between 5 to 15 minutes. VIP Gold and Diamond members enjoy faster withdrawal processing and higher withdrawal limits. Kilau4D reserves the right to request additional verification documents for withdrawal transactions exceeding a specified amount as an anti-money laundering measure.

Kilau4D is not responsible for any delays caused by your bank or e-wallet provider.

All bonuses and promotions offered by Kilau4D are subject to the following terms:

• The 100% first deposit bonus (up to RM300) may only be claimed once per new account.
• The standard rollover requirement for deposit bonuses is 5× of the bonus amount (e.g. RM100 bonus = RM500 rollover).
• The daily 5% cashback is calculated based on net losses within a 24-hour period and is credited automatically.
• Free Spins carry a fixed bet value as stated in the relevant promotion's terms and conditions.
• Kilau4D reserves the right to void any bonus if there is reasonable suspicion of abuse or bonus fraud.
• Bonuses are non-transferable between accounts.

Kilau4d reserves the right to modify, suspend, or cancel any promotion at any time. Any changes will be announced on the promotions page before taking effect.

All games at Kilau4D — including online slots, live baccarat, blackjack, roulette, sic bo, dragon tiger, progressive jackpots, and Sports Betting — are subject to the following rules:

• The outcome of all casino games is final and cannot be disputed unless there is clear evidence of a technical error.
• All slots and casino games use an independently audited RNG (Random Number Generator) to ensure complete fairness.
• Bets placed cannot be cancelled once the game has started.
• Winnings resulting from technical errors, software failures, or system bugs will not be paid out and will be reversed to the original balance.
• Kilau4D reserves the right to cancel or postpone a match / game in the event of a serious technical disruption.

For Sports Betting on the Malaysia Super League, EPL, and other leagues, additional rules regarding postponed, cancelled, or voided matches will be displayed specifically within the sports section of the Kilau4D platform.

Kilau4D is fully committed to responsible gaming. Our platform provides the following tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limit: Set the maximum loss limit you are comfortable with.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a permanent self-exclusion from the platform if needed.

If you or someone you know is struggling with a gambling problem, please contact Kilau4D customer support for assistance and guidance. We work with local support organisations to ensure players get the help they need.

The following activities are strictly prohibited on the Kilau4D platform and may result in account closure and legal action:

• Registering more than one account in order to claim bonuses multiple times.
• Money laundering or processing funds from illegal sources through the platform.
• Using bots, automation software, or any unfair method to gain an advantage in games.
• Collusion between two or more players to manipulate game outcomes.
• Providing false information during registration or the identity verification process.
• Using another person's account or allowing someone else to use your account.

Kilau4D employs a sophisticated fraud detection system and works with software providers to monitor suspicious activity. Any winnings obtained through activities that violate these terms will not be paid out, and all account balances may be forfeited.

Kilau4D shall not be held liable for any loss or damage arising from:

• Internet service disruptions caused by your ISP.
• Device, equipment, or software failure on the user's end.
• Payment processing delays caused by your bank or e-wallet provider.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any financial losses arising from participation in games whose outcomes are based on random chance.

Kilau4d's maximum liability to any member shall not exceed the member's net deposit amount in the 30 days prior to the claim being submitted, subject to the discretion of kilau4d management.

Members may close their own account at any time by contacting Kilau4D customer support. Before closing, please ensure all withdrawals have been completed. Any remaining balance after all withdrawals will be returned to you.

Kilau4D reserves the right to close or suspend an account for the following reasons:

• Violation of any part of these terms and conditions.
• Suspicious activity related to fraud or money laundering.
• Failure to verify your identity within the stipulated timeframe.
• Requests from relevant law enforcement authorities.
• Account inactivity for 12 consecutive months.

Kilau4D reserves the right to modify, add, or remove any part of these terms and conditions at any time. Members will be notified of any material changes through:

• In-platform notifications when a member logs in.
• Via email or SMS to your registered address or phone number.
• Announcements on the Kilau4D platform homepage.

Continued use of the Kilau4D platform after any changes take effect constitutes acceptance of the updated terms. The date of the last update is always displayed at the top of this document. If you do not agree with the changes made, you have the right to close your account before the new terms come into effect.

If you have any questions, concerns, or complaints regarding these terms and conditions, please contact the Kilau4D customer support team:

• Email: support@kilau4d.fun
• Live Chat: Available 24/7 via the in-platform chat icon
• WhatsApp: Number available after logging in under the support section

All complaints will be processed within 3 business days. For complaints requiring further investigation, we will provide you with a progress update every 5 business days until the case is resolved.

These terms and conditions are governed by the laws of Malaysia. Any disputes shall first be resolved through negotiation; failing which, the matter will be referred to the relevant arbitration body.